Frequently Asked Questions
Find answers to common questions about our collections and services
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page. Our garments generally follow standard international sizing, but specific measurements are provided for precise fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may cancel within 60 minutes of placement; otherwise, you may return the items once received.
What materials do you use in your clothing?
We prioritize high-quality fabrics, including eco-friendly linen, organic cotton, and our signature ultra-soft rayon blends.
Do you ship internationally?
Yes, Rails ships to over 50 countries worldwide. Shipping costs and delivery windows vary by destination and are calculated at checkout.
How should I care for my Rails garments?
Most of our items recommend dry cleaning or hand washing in cold water to maintain fabric integrity. Please check the care label inside your garment.
Where can I find Rails in person?
In addition to our online store, we have flagship boutiques in major cities and are stocked in premium department stores globally.